Terms & conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Oribrix customer mobile application, the Oribrix vendor web application, the Oribrix admin console, and the Oribrix website (together, the “Platform”), operated by Oribrix (“we”, “us”). The registered legal entity name and domain are to be confirmed.

By creating an account, placing an Order, listing products, or otherwise using the Platform, you agree to these Terms and to the policies referenced in Section 3. If you do not agree, please do not use the Platform.

If you use the Platform on behalf of a business, you confirm that you are authorized to bind that business to these Terms.

The following policies are incorporated into these Terms by reference and should be read together with them:

If there is a conflict between these Terms and a specific policy on the subject that policy covers (for example, return windows), the specific policy prevails. Otherwise, these Terms prevail.

Oribrix operates a marketplace that connects Customers with independent Vendors. Unless expressly stated otherwise:

Eligibility. The Platform is intended for business use and is not directed at individuals under 18. You must be legally capable of entering into a binding contract under Indian law.

Account registration. You must provide accurate and current information, including name, phone number, email, and (where applicable) company name, GSTIN, registered business address, and Site details. Account access is secured through password and/or OTP verification.

Vendor KYC. Vendors must complete manual KYC verification by submitting business registration, GST/PAN, and other required documents. Oribrix may approve, reject, or request further information at its discretion, and may re-verify at any time.

Team members. Account holders may add Authorized Team Members with defined roles. You are responsible for all actions taken through your account, including by your team members, and for keeping credentials confidential and unique. Notify us promptly of any suspected unauthorized access.

Accuracy of information. You are responsible for keeping your account, Site, and tax details up to date. Incorrect GSTIN or address details may affect invoices, delivery, and refunds.

Catalog Orders. Product listings show price, availability, and an estimated delivery time. An Order is placed when you complete checkout and is subject to Vendor acceptance as described in the Cancellation Policy.

RFQs and Purchase Orders. For bulk, special-case, or non-catalog requirements, you may raise an RFQ and attach supporting notes or documents. Quotations, pricing, delivery timelines, and any additional terms agreed in a quotation apply to the resulting Purchase Order. Once a Purchase Order is confirmed and accepted by the Vendor, it is binding on both parties subject to the Cancellation Policy.

Vendor acceptance and rejection. Vendors may accept or reject an Order. A Vendor may cancel or partially cancel an Order if confirmed stock is unavailable. In such cases you will be offered a consented substitution or a refund for the unavailable items.

Pricing and listing accuracy. Vendors are responsible for the accuracy of prices, specifications, grades, and availability. Oribrix may correct or remove listings that are clearly erroneous.

Payment processing. Online payments are processed through PhonePe under its own terms and privacy policy. Oribrix does not receive or store your full card or UPI credentials.

Account credit and payment terms. Where Oribrix has approved account credit or credit-term payment for your account, those terms (limits, due dates, and any applicable charges) are as communicated to you at approval. Oribrix may modify or withdraw credit or payment-term privileges where misuse, delayed payment, or a pattern of excessive cancellations is suspected. Credit terms, limits and late-payment charges are to be confirmed.

Cash on delivery. Where cash-on-delivery is offered, it is available at Oribrix’s discretion and may be restricted for specific accounts or Orders. Availability, order value limits, and other conditions for cash-on-delivery may vary and will be shown at checkout.

Invoices and taxes. Oribrix generates GST-compliant invoices and statements. You are responsible for providing a correct GSTIN and for any taxes applicable to your purchase. Invoice and transaction data may be synced with Tally for accounting and GST reconciliation.

Vendor settlements. Vendor payouts are made per the agreed settlement cycle and are subject to adjustment for refunds, returns, disputes, and agreed fees or commissions. The settlement cycle and commission structure are to be confirmed.

All deliveries are coordinated exclusively through Porter. The Shipping & Delivery Policy sets out the full terms; in summary:

The Cancellation Policy applies. In summary:

The Return & Refund Policy applies. In summary:

In addition to the above, Vendors agree to:

Oribrix may suspend or delist Vendors or listings for repeated non-fulfilment, quality complaints, misrepresentation, or non-compliance.

Oribrix may operate referral programs, discounts, and promotions. Each is subject to the specific terms shown at the time of the offer. Oribrix may modify or end a program at any time and may withhold or reverse benefits where fraud, self-referral, or misuse is suspected. Referral and promotion rules are to be confirmed.

By using the Platform, you agree to receive order, dispatch, payment, and account notifications via SMS, email, WhatsApp, push, and in-app messages. Promotional communications are optional and you may withdraw consent for them at any time as described in the Privacy Policy.

You agree not to:

The Platform, including its software, design, trademarks, and content created by Oribrix, is owned by or licensed to Oribrix. You receive a limited, non-exclusive, non-transferable, revocable right to use the Platform for its intended purpose. Vendors grant Oribrix a non-exclusive license to display their names, logos, and product content on the Platform for the purpose of operating the marketplace. You retain ownership of the content you submit, such as RFQ attachments and documents.

Your use of the Platform is governed by our Privacy Policy, which explains what we collect, how we use and share it (including with Vendors, Porter, PhonePe, Tally, and messaging providers), how long we retain it, and your rights under the DPDP Act, 2023. By using the Platform you acknowledge that you have read it.

The Platform integrates third-party services, including PhonePe for payments and Porter for logistics. These services are governed by their own terms and policies. Oribrix is not responsible for the acts or omissions of third parties outside its reasonable control, except as required by law.

The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, Oribrix does not warrant that the Platform will be uninterrupted or error-free, or that Vendor-supplied materials will meet every specific requirement of your project. Customers remain responsible for confirming that materials are suitable for their intended structural, engineering, or regulatory use.

To the maximum extent permitted by applicable law, Oribrix’s total liability arising out of or relating to your use of the Platform or an Order will not exceed the amount paid by you for the affected Order (to be confirmed with legal). Oribrix is not liable for indirect, incidental, or consequential losses, including loss of profit, project delays, or site downtime, except where such liability cannot be excluded by law. Nothing in these Terms limits liability that cannot be limited under applicable consumer protection law.

You agree to indemnify and hold Oribrix harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or content you submit that infringes third-party rights.

You may close your account at any time, subject to completing pending Orders and obligations. Oribrix may suspend or terminate access, restrict features (such as credit-term or cash-on-delivery ordering), or withhold pending settlements where there is a breach of these Terms, suspected fraud or misuse, or a legal requirement. Data retention after closure follows the Privacy Policy, including retention required for tax and legal compliance. Provisions that by nature should survive termination (including payment obligations, liability, indemnity, and dispute resolution) will survive.

If you have a complaint about the Platform, an Order, or your data, you may contact our Grievance Officer. The Grievance Officer’s name, designation, email and address are to be confirmed.

We will acknowledge and resolve complaints within timelines that are to be confirmed, in line with applicable law.

These Terms are governed by the laws of India. Disputes will first be addressed through good-faith discussion and the in-app and support channels described above. Unresolved disputes will be subject to arbitration seated in Lucknow under the Arbitration and Conciliation Act, 1996, or the exclusive jurisdiction of the courts at Lucknow — to be confirmed with legal. Nothing in this section limits any statutory right you have as a consumer.

We may update these Terms from time to time. Material changes will be notified through the Platform, and the “Last Updated” date above will be revised. Continued use of the Platform after changes take effect means you accept the updated Terms.

For questions about these Terms, contact us through the Contact page or in-app support. A dedicated support email and phone number are to be confirmed.